Veterinary Team Training

Why the Veterinary Industry is Failing

After more than two decades in the veterinary field I've come to the conclusion that 3 important issues need to be fixed to improve the profession. This podcast challenges you to think about the issues and then calls to action to improve them.  Every person can influence at least one of these issues so we can make the veterinary profession healthier, happier and sustainable for those that enter it.

Meetings are Mandatory

Employees hate going to them, managers struggle to hold successful meetings. Let's review some quick tips how to host a successful meeting that people may not complain about as much.  

Hazing the New Hires

At any hospital I have ever worked at new hires get hazed. It's not a specific veterinary technician/nurse or doctor issue. It's a whole hospital issue. I have watched new practice managers be hazed by the entire veterinary team to the point they quit. I have seen a new client service representative walk out within six hours of starting due to the hazing. It happens everywhere. What is it, how can we stop it and how can we prevent it from occurring in the future?

Burnout in a Pandemic

Usually when we use the term burnout we associate it to work, but right now most individuals are feeling burned out in their personal lives in addition to work burnout. I don't know many people who aren't feeling burnt out. Let's talk about why burnout is at an all time high. 

Stop Enabling Poor Perfomers!

Every hospital has team members that are struggling with performance. Are you enabling them? What's happening to your superstars while all your energy is focused on trying to improve the performance of one individual? Check out this podcast to learn how to balance poor performers while not forgetting about your superstars.

You're Not a Fraud!!!

Too often veterinary professionals feel like a fraud or fake, especially leaders. They feel like they don't have the knowledge or expertise to lead teams. You are suffering from imposter syndrome.  Listen to this podcast to learn about it, how to overcome it and how to get our of your own way.

Stop Throwing New Employees Right On The Floor

Too many veterinary hospitals have the new employee show up in scrubs and put them right to work. They don't even know where anything is! They are set up for failure. Then they quit. Having a 90 day orientation program is important for all new hires. Get some ideas on how to start developing one today.

The Divide in Hospital Leadership

Yes, it is true. Sometimes leadership fights. Middle managers may be excluded from conversations by more senior leadership. Supervisors talk smack about each other. When leadership is divided it's hard for the hospital team to work well together. Let's talk about the division in leadership and the importance of coming together.

Managing Emotions in Busy Days

It's insanely busy. You are exhausted, hungry and emotionally spent. You are angry and sad all at the same time. What are some tips for managing emotions on busy days so that you can go home less stressed?  Let's talk about a few.

Negativity in Teams 101

Often I'm asked for ideas of how to convert a negative team to a positive team. There's a lot in that question to unpack.  This podcast present a very high level overview on how to start tackling the negative team with some concepts that can be applied today.