Veterinary Team Training

Stop Overworking Your Childfree Employees

Do managers expect more from their childfree employees? The answer is a resounding "yes". Let's talk about some data around this topic and things that managers and employees can do to ensure equality in the workplace. 

Take Your Break!!

Breaks are not only required, but essential for employees. If you are in a leadership role, stop telling employees, "there's always something to do so sitting is not allowed" and encourage people to take breaks. If you are an employee, stop saying, "I have no time to take a break" and take your break! This podcast dives into data behind the importance of breaks and ways to have a real break instead of shoveling food into your face at lightning speed.

Managers: Stop Giving Terrible Feedback

Unfortunately the way most people provide feedback to each other is simply terrible. However, when managers provide terrible useless feedback to an employee it causes distrust, resentment, self-loathing and gossip. This podcast is for everyone who wants to improve their feedback skills.  Stop giving terrible feedback where your employee is left confused and angry. Learn the steps to productive healthy feedback.

Get Angry! It’s okay!

Anger is an important feeling, but did you know there's healthy versus unhealthy anger? Let's embrace anger in a healthy way. Healthy anger can help with burnout and other life challenges. Time to get angry!

 

Doctors & Techs: Just Get Along!

One point of contention I hear from many veterinary professionals is the divide between some doctors and techs. Let's talk about the key things to grow the relationship between any veterinary technician/nurse and doctor. 

Gen Z is So Lazy & Difficult to Manage - Or Are they?

I hear from so many managers "Gen Z is so lazy! They have no work ethic! They are the most difficult generation to manage!"

Is there any truth to these statements?
What do we need to do differently, if anything, to support Gen Zs? 

Tune in to hear my thoughts on the generational divide. You'll be surprised by the data which may have you changing how you speak about younger generations.

How Bad is that One Toxic Employee Really?

"One toxic person can't really be that bad, can they? After all, it's my highest grossing doctor. It's my best veterinary technician of 20 years. How can we run a hospital without a practice manager? I can't afford to get rid of them! Sure, they are cranky and negative, but they are a high performer!"

Too often I hear these statements from hospital leaders justifying why they retain one toxic employee.

Can one toxic person ruin your whole team? Let's talk about some interesting studies and what to do if you have that one negative team member.

Tips to Handle the Screaming Client

How should we manage the client that is screaming at us? What should we say? How should we act? I've been lecturing on managing difficult clients for almost 8 years now and wanted this podcast to include tips and tricks on how to deal with what I term the Exploding Bully client who is out of control. 

Stop Blaming & Start Fixing the Veterinary Profession

Stop blaming the profession for all its problems. It's time we all start figuring out what we each have the ability to fix and start fixing it. We ALL have influence over something in this profession; ourselves, our teams, and maybe even more. Complaining doesn't fix anything. Use that energy to fix what you have control over!

Short Staffed? Are You Utilizing Your Vet Techs?

Fact: If you are not fully utilizing your vet techs/nurses/assistants then you are contributing to them leaving the profession. 

Fact: If you are not fully utilizing your vet techs/nurses/assistants then your hospital is not as profitable as it could be.

Fact: If you are not fully utilizing your vet techs/nurses/assistants then your doctors are burning out at a higher rate.

I understand we are all short staffed, but the failure to utilize the team to their highest potential is adding to the shortage. It is a reason why people are turning OUT of the profession all together. 

Let's talk about the complex issues of utilization, define some misconceptions about the profession, talk about why rolling back licensure is not a solution (I'm looking at you Washington) and what effective utilization looks like.