Veterinary Team Training

Your Shitty Behavior Isn’t ”Just Who You Are”

Everyone needs to be responsible for their own behavior. Claiming it's "just who you are" doesn't mean you have the right to belittle, berate, or bully others. Having high emotional intelligence is important for everyone. Let's talk about how to take responsibility for ourselves as well as how to manage those who are struggling to do so in our teams.

Advocating for the Veterinary Technician/Nurse Profession

The veterinary technician career has changed dramatically over the past 50 years. Veterinary technicians/nurses are doing more procedures, caring for pets on a higher level and are direct contributors to the hospital's revenue.

And yet, salaries have largely gone unchanged. Hospitals and doctors still restrict the skills that veterinary technicians are trained to do. Roughly half of the general public is unaware that veterinary technicians/nurses perform medical procedures. Let's talk about advocating for the profession that my core and soul belongs to. 

Taking Care of Our Senior Pet Patients

Senior pets are special. Every moment with them is special. How can we help them when they come into our hospitals? Let's talk about ways we can provide the best care to our older pet patients. 

How the Hell Did I Get Here?!

How the hell did I get here?! I ask that question several times a week. I was told there was no market for a veterinary leadership book so I took a leap of faith and self published Oops, I Became a Manager two years ago today (09/12/2020).

Up until 2020 I mostly hid myself from the veterinary community, but once I published the book I had to put myself out there. It's been a fun, scary and crazy two years and I am humbled and in the debt of everyone who supported my little book with a unicorn on the cover.

I decided to sit back and reflect on "how the hell did I get here" in this podcast starting with my wrong choice of college major and now sitting with a book that keeps making the best seller list and recently won a gold medal in the Reader's Favorite Book Awards.

Pinch me. All I can do is say thank you. You are the reason I wrote the book and you are the reason a second book is coming soon.

No Need to be Silent About Quiet Quitting

What the heck is quiet quitting? Is it happening at your hospital? 

Is it a good thing or bad thing? There's two sides to every story so let's dive in to this catch phrase created by individuals on Tic Toc. 

Throwing More than Money at Overnight Shifts

Here's your shift differential now good luck on the overnight shift. After more than a decade of pulling overnight shifts I realized one thing. Money can't buy sleep or quality of life. What else can we do for our overnight team members? Let's dive into some ideas to help support the overnight team.

 

Thank you to everyone who filled out my online survey where I asked, "Besides money, what else can we do for our overnight staff?" You came up with some great ideas!

What is a Veterinary Technician Specialist?

Not sure what a Veterinary Technician Specialist (VTS) is? Interested in obtaining your VTS credentials? Does it pay more? When and why should a vet tech/nurse think about getting their VTS credentials? Let's dive into VTS.

Calm the F Down: But How?

Not everything needs to be done right now! If you are like me and you also have a high sense of urgency, then hopefully this podcast will give you some ideas of ways to move slower, enjoy like more and calm the F down!

Let’s Talk About Medical Mistakes

Medical mistakes happen.  The reality is almost everyone at some point in their career has made one. Most of them do not result in patient harm, but unfortunately some do. Let's talk about medical mistakes, how to record them, how to respond to them and what some of the most common ones are. 

To Surrender or Not?

A dog was hit by a car. The owner cannot afford the care of the dog. Do you offer that owner the option of surrendering their pet to the veterinary hospital? If not, how do you manage this situation?

The practice of offering a pet owner the option to surrender their pet is a common one. This podcast dives into the pros, cons and personal experience with surrendering.