Veterinary Team Training

Calm the F Down: But How?

Not everything needs to be done right now! If you are like me and you also have a high sense of urgency, then hopefully this podcast will give you some ideas of ways to move slower, enjoy like more and calm the F down!

Let’s Talk About Medical Mistakes

Medical mistakes happen.  The reality is almost everyone at some point in their career has made one. Most of them do not result in patient harm, but unfortunately some do. Let's talk about medical mistakes, how to record them, how to respond to them and what some of the most common ones are. 

To Surrender or Not?

A dog was hit by a car. The owner cannot afford the care of the dog. Do you offer that owner the option of surrendering their pet to the veterinary hospital? If not, how do you manage this situation?

The practice of offering a pet owner the option to surrender their pet is a common one. This podcast dives into the pros, cons and personal experience with surrendering.  

 

 

Stop Treating Your Vet Tech Managers as Less Than

Nursing managers, supervisors, directors of nursing and chief nursing officers are every day positions in human healthcare. Registered nurses wouldn't even dream of having a hospital administrator as their boss. And a doctor overseeing the nursing team in a human healthcare facility?! No way!

In veterinary medicine it's common to have veterinary technician/nurse managers & supervisors in almost all vet hospitals, but are they really allowed to be a leader? Too often they are not provided the full autonomy to perform their job to their best ability. And what about those higher level positions like CNO/DON but for veterinary technicians/nurses? They are almost non-existent. Why? 

Why do we treat veterinary technician manager/nurse leaders as less than? 

Stop Complaining & Fix Your Toxic Team

Too often leaders complain about their toxic team. They see the turnover. They see the gossip. They hear the complaints.

Sometimes leaders will have a meeting and talk about how they want the team to be happier, have a less negative attitude and decrease gossip. The team agrees during the meeting, but nothing changes. Why? One meeting won't cut it. Change takes time, a lot of time.

Stop complaining, create a real plan and start fixing your team.

For my blog on this topic visit: https://www.vetteamtraining.com/post/your-team-is-broken-stop-complaining-and-fix-it

Corporations Are (Not?) Ruining Veterinary Medicine

We see the cries on social media all the time saying, "corporations are ruining veterinary medicine!" In this podcast I dive into my own struggle with corporations that touch every facet of our lives and then move onto whether veterinary medicine medicine is being ruined by corporations. I dive into the poor pay, benefits and workplace environment to determine what, if any, blame we can place on veterinary corporations. 

Stop Offering Crappy Interviews

Too many leaders are offering bad interviews. It's a buyer's market right now. Failure to wow the candidate will cause them to find another hospital that does. Let's talk about some best practices for interviewing candidates. Instead of winging-it for your interview process, let's dive into how to develop a positive experience for both the hospital and candidate.

 

For more details including downloadable information please check out my blog on developing an interview process for your hospital:

https://www.vetteamtraining.com/post/stop-offering-crappy-interviews

The Vet Industry is Pissing off Pet Owners

We need to start getting more comfortable with pet owners and become a more transparent industry. Stop separating pets from their pet parents! This one thing is causing a lot of anger, resentment and anxiety in pet owners and yet, the majority of the veterinary industry is doing it.  Allowing them to stay with their furbabies will allow them to see all the amazing work you do, decrease their anxiety and be nicer to the team. Who doesn't want nicer clients? 

 

 

Get Rid of Your Toxic Employee

Got a team member who is dragging the entire team down, but you're too short staffed to let them go? Often too much time is spent on a toxic team member instead of the superstars. Let's talk about the cost of a toxic team member, how you can help them and when to let them go. 

Stop Your Bias Behavior

If you say you are not bias and/or never discriminate against anyone based on your bias then you are a liar. I am bias and so are you. Let's talk about what bias is so we can bring the awareness to it. Recognition first step in stopping our biases because while we don't want to have any, we all do.