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We bring unicorns to podcasts! Veterinary Team Training’s podcast is about developing teams. Learn techniques for helping your team, develop your own veterinary leadership skills, and become a happier veterinary team member. Let’s talk about the veterinary team!
Episodes
May 23, 2023
May 23, 2023
29 min
How should we manage the client that is screaming at us? What should we say? How should we act? I've been lecturing on managing difficult clients for almost 8 years now and wanted this podcast to include tips and tricks on how to deal with what I term the Exploding Bully client who is out of control.
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